Charge 5 screen wake stopped working

[Bsophia]

My Fitbit doesn’t light up when I flick my wrist. I have to tap the screen. 

Moderator Edit: Clarified subject

[JohnnyRow]

Go to Quick Settings (swipe down form clock face).  Make sure Screen Wake is on Auto, not Manual.  If not that, check not in Sleep Mode.

[MarreFitbit · Accepted solution]

Hi there, @Bsophia. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

As @JohnnyRow mentioned, it seems that your Charge 5 is in Sleep Mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.
  
  

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, please go to your quick settings and check that screen wake hasn't accidentally been turned off. swipe down from the clock screen again and tap the setting to adjust it. Change whether the screen turns on when you turn your wrist.

If this settings is set correctly, please try restarting your Charge 5 by following these steps: How do I restart my Fitbit device?