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Charge 5 screen went black

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‎07-09-2023 17:27 - last edited on ‎07-10-2023 05:45 by Moderator Alum

‎07-09-2023 17:27 - last edited on ‎07-10-2023 05:45 by Moderator Alum

Charge 5 screen went black. Plugged into charger, vibrated wildly when charger attached, and when detached, then completely unresponsive. No response when connected to charger. Unable to reset using USB reset method. Not getting any of the normal reactions when connecting the charger. Owned for 16 months.

 

Moderator edit: subject updated for clarity

Best Answer
8 REPLIES 8

‎07-10-2023 05:44

‎07-10-2023 05:44

Welcome to the Fitbit Community forums, @mitchtl. 

Thank you for the information provided about this inconvenience with your Charge 5.  

In addition to the three pulse restart procedure that you mentioned, please try these additional steps that have been useful for other users:  

  • Follow these steps in case you're having trouble to charge your device. 
  • Sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
  • If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
  • If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 
Davide | Italian and English Community Moderator, Fitbit


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Best Answer

‎07-10-2023 06:12

In response to DavideFitbit

‎07-10-2023 06:12

Attempted all these steps. Fitbit is totally unresponsive. There is no Bluetooth connection, as the charge 5 does not even show up, or turn on at all.

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Best Answer

‎07-13-2023 23:19

In response to mitchtl

‎07-13-2023 23:19

So, aside from the textbook responses to restart this little waste of money, there appears to be no fix for the Charge 5. An unfortunate waste of money.

Best Answer

‎07-14-2023 00:04

In response to mitchtl

‎07-14-2023 00:04

Tried all this too, annoying thing is both my wife’s as well as my Charge 5 started doing this at same time. So it’s clearly a central Fitbit issue. 

Best Answer

‎07-14-2023 00:56

‎07-14-2023 00:56

OMG, same! mine is also 16 mths & it died. Can just see black screen and cannot turn on for NO reason! it was working fine all the while! i contacted the help and seems like nothing can be done and is no longer under warranty. Does Fitbit design their watches to fail just as warranty ends? my old cheaper fitbits lasted so much longer, this is so frustrating!

Best Answer
0 Votes

‎07-14-2023 01:21

In response to Angela.khc

‎07-14-2023 01:21

Mine did basically this and it was 3 weeks old...the logo would pop up about every 3 minutes but nothing else.

 

Best Answer
0 Votes

‎07-14-2023 02:58

‎07-14-2023 02:58

My Fitbit charge is 5 weeks old stopped working last week!  Only 6 dots appear on black screen been through all suggested steps provided by Fitbit to no avail.. useless

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0 Votes

‎07-14-2023 05:16

‎07-14-2023 05:16

This is my 2nd charge 5 in less than 12 months. After 5 months , black screen wouldn't charge etc. Contacted help desk and they sent me out a new 'pebble'. Now at 10 months and again I have no screen. I logged out of account, changed clock face, rebooted from the cable power button. Wasting my time even worrying about it. This product,the charge 5 ,is faulty. I do not understand how it is still on the market. They should recall all devices and refund money. 

Best Answer