Charge 5 screen went dark

[Soph2020]

I bought the Fitbit Charge 5 less than a year ago. I swim twice a week. It broke (cannot charge and the screen went dark)  during my swim. Any suggestions?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Soph2020. 

Thanks for sharing all this information about the issue you're experiencing with your Charge 5. 

Just to confirm, did you mean the device is physically broken or you were referring to the black and unresponsive screen? 

Since your device should be water resistant, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

See you around in the Community. 

[Soph2020]

It’s the latter- dark n unresponsive screen. The device looks new.

[Rachel378]

I'm having the same issue. After washing the dishes my fitbit became unresponsive and blank, dark screen. Device was purchased a year ago. I dried it out in a bag of rice overnight, restarted the fitbit, unpaired it from my phone, and updated the app. Now it is not recognizing that its connected to the charger. 

[DavideFitbit]

@Soph2020 Thank you for your reply confirming this information. 

I've been informed that you already contacted the Customer Support team and it seems they're providing you with assistance. In this case, they will let you know how to proceed. 

@Rachel378 Let me know if you're able to see any condensation on the display of your Charge 5. In the meantime, please try following the steps listed in this article and let me know if you're able to charge it again. 

I'll be around. 

[Rachel378]

Thanks, I don't see any condisentation on the display. When I first plugged
it into the charger, the watch vibrated. But after an hour of charging the
screen remains off.