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Charge 5 won't auto sync with my Fitbit app

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‎12-16-2022 04:15 - last edited on ‎12-24-2022 05:51 by Fitbit Moderator

‎12-16-2022 04:15 - last edited on ‎12-24-2022 05:51 by Fitbit Moderator

I have a new Charge 5 that i'm using as a sleep monitor. It seem to work ok, however every day when I wake up, the fitbit won't sync to my phone until I wake up my phone and open the fitbit app.

Google searching suggested there was an auto-sync option in the settings but I have no such option available.

 

 

Moderator Edit: Clarified subject

omegle xender
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‎12-16-2022 05:02 - last edited on ‎09-05-2024 11:56 by Fitbit Moderator

‎12-16-2022 05:02 - last edited on ‎09-05-2024 11:56 by Fitbit Moderator

@chiner Welcome to the Fitbit community!

Please check whether or not the Fitbit app is allowed to run in the background on your phone. To do so, tap and hold Fitbit app's icon until a popup menu appears. Tap on "(i)" in the upper right corner of this menu. Then tap on "Battery" and select "Unrestricted".

I'll keep my fingers crossed. 🤞

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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