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Timezone change Charge 5

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‎12-14-2022 16:51 - last edited on ‎12-15-2022 09:07 by Moderator Alum

‎12-14-2022 16:51 - last edited on ‎12-15-2022 09:07 by Moderator Alum

I have an inspire HR that still works, go figure. I arrived in SF, CA yesterday from NYC. The time won't change on the inspire HR.

 

Uploaded my new Charge 5 to the phone and the charge 5 won't display the correct time.  This phone has never been to NYC. What is going on and how can you fix this?

 

I've tried all the turn auto zone manually suggestions. This seems like a Fitbit issue since both my watches display the East coast time & one of these watches hasn't been to the East Coast

 

 

Moderator edit: subject updated for clarity

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‎12-15-2022 09:06 - last edited on ‎12-17-2024 05:30 by Fitbit Moderator

‎12-15-2022 09:06 - last edited on ‎12-17-2024 05:30 by Fitbit Moderator

Welcome to the Community forums, @dssrtdival. 

Thank you for all the details about the inconvenience you experienced with your Charge 5. 

Before considering other options, please make sure your phone meets the requirements listed here. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

  • On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
  • Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

In addition, please complete a three pulse restart and let me know if you continue to experience the same behavior afterwards: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Hope this helps, I'll be around.  

Davide | Italian and English Community Moderator, Fitbit


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