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Charge 5 screen went green

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‎02-21-2023 04:49 - last edited on ‎02-21-2023 06:52 by Fitbit Moderator

‎02-21-2023 04:49 - last edited on ‎02-21-2023 06:52 by Fitbit Moderator

I have this charge 5 only one week! Fully charged yesterday green screen today. 
I tried tapping the button on the charger 3 times but no change. 
please advise what to do now! 

 

 

Moderator Edit: Clarified subject

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‎02-21-2023 05:22

‎02-21-2023 05:22

@By25  Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. Although you've mentioned that you've already tried to restart your device, I'll describe the exact way how to do this, just to make things sure:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If that doesn't work for you, I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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‎02-21-2023 05:22

‎02-21-2023 05:22

@By25  Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. Although you've mentioned that you've already tried to restart your device, I'll describe the exact way how to do this, just to make things sure:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If that doesn't work for you, I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎02-21-2023 06:54 - edited ‎07-12-2023 05:59

In response to Talahthas

‎02-21-2023 06:54 - edited ‎07-12-2023 05:59

Hi there, @By25. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Talahthas Thanks for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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