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Charge 5 screen won't turn on

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‎12-16-2022 03:14 - last edited on ‎12-24-2022 05:49 by Fitbit Moderator

‎12-16-2022 03:14 - last edited on ‎12-24-2022 05:49 by Fitbit Moderator

Hi,

 

yesterday I updated my Fitbit. This morning I took a shower and after that my screen doesn’t work anymore.

 

I have charged it and did a restart. The Fitbit works and even syncs with my phone, but the screen stays dark. (No scratches)

 

Any ideas?

 

Thanx,

Reyald

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎12-24-2022 05:51 - edited ‎11-23-2023 05:08

In response to Talahthas

‎12-24-2022 05:51 - edited ‎11-23-2023 05:08

Hi there, @Reyald. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please follow @Talahthas's advice and chat with us online or give us a call. Click here to get connected.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎12-16-2022 05:06

‎12-16-2022 05:06

@Reyald Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. If your device doesn't wake up on double-tap or doesn't show battery percentage when connected to the charging cable, it might be defective. I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Talahthas, Fitbit Community Council
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎12-24-2022 05:51 - edited ‎11-23-2023 05:08

In response to Talahthas

‎12-24-2022 05:51 - edited ‎11-23-2023 05:08

Hi there, @Reyald. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please follow @Talahthas's advice and chat with us online or give us a call. Click here to get connected.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer