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Charge 5 shows Fitbit logo

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‎09-14-2024 09:19 - last edited on ‎09-15-2024 07:32 by Fitbit Moderator

‎09-14-2024 09:19 - last edited on ‎09-15-2024 07:32 by Fitbit Moderator

This post is more of a vent. I literally have never posted an online review, blog, comment, etc so here goes. Trying to get my Fitbit Charge 5 To work again after being stuck on the logo with no success. Tried over A 48 hour period of time. I contacted Fitbit for assistance and basically I got I’m sorry you’re having this issue but you’re out of warranty, here is 50% off to buy a new device. A very quick Google search, and you can see the numerous issues there are with this device, which includes all of the postings here. 
Similar to when Google stopped supporting a dropcam device and you had to replace it with a new device, I’m wondering if that is what the MO is with this. 
Will have to think very hard to consider buying another device from Fitbit.

 

Moderator edit: edited title to clarity.

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‎09-15-2024 07:34

‎09-15-2024 07:34

Welcome to the Fitbit Community, @Doesitmatterany.

I appreciate you explaining your situation in regards to the Fitbit logo on your Charge . Thanks for contacting support and for following the steps to get this improved.

I was able to confirm you contacted support via email and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again.

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