Fitbit Charger 5 is not recording properly.

[Jtf51974]

Can anyone explain how this is possible. 

[EstuardoFitbit]

Hey there @Jtf51974, it is nice to see you around. 

Thanks for bringing this to our attention, I'll be glad to help. 

Due to the latest update released for the Fitbit app, we are experiencing some syncing issues and data transfer mistakes. We’re aware of it and are working to identify a resolution as quickly as possible.

I really appreciate your patience and look forward to getting you back on track.

[Lilybeth]

 

 

 

 

[Lilybeth]

I received a refurbished Charge 5 yesterday as a replacement for my previous one. Then I got all this weird and changing data. 

[EstuardoFitbit]

Hey there @Lilybeth, welcome to the Community. 

I'll be glad to help you out in regards to this inconvenience with your Charge 5.

In this case, I'll like to mention that we are currently experiencing some issues with the data that is being recorded on the app. 

We’re aware of it and are working to identify a resolution as quickly as possible.