Charge 5 shows error when using ECG app

[JBMcKee]

Getting an error message that I can't get to clear. I would restart my watch, but can't figure out how...

Moderator Edit: Clarified subject

[ManuFitbit · Accepted solution]

A warm welcome to the forums @JBMcKee.

Thanks for the details regarding the situation with Ecg on your device.

Please, before considering other options try to perform a restart.

In addition, I would recommend uninstalling your ECG app and re-installing it.  

To uninstall go to your app:

• Open Today tab
• Click on the person photo/icon top left to go to the Account screen. 
• Click on your Charge 5 picture
• On the next screen choose Gallery at the top and then “apps”.  
• Select the ECG app and click uninstall.  
• Make sure you sync your Charge 5 after uninstalling.  
• Confirm that ECG is no longer on your Charge 5.

[JBMcKee]

I wasn't able to uninstall the app because when I opened the Today tab I do not have a person photo/icon on the top left. When I click on my Charge 5 pic (which is on the right), it doesn't have Gallery as an option. I was able to restart though, and that fixed the original problem. Thanks.

[ManuFitbit]

Thanks for providing me the feedback @JBMcKee, and I'm glad to know that you solved the inconvenience.

I don't want to loose the opportunity to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.