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Charge 5 shutted down

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‎10-01-2021 09:31 - last edited on ‎10-02-2021 11:13 by Fitbit Moderator

‎10-01-2021 09:31 - last edited on ‎10-02-2021 11:13 by Fitbit Moderator

Hi, 

 

After a day my charge 5 suddenly shut down. The screen went black, and  I couldn’t connect with my phone. When I came home 2  days later I connected to the charging cable it restarted and is werking again. For now. Does anyone else have this problem? If so, any advice how to fix it? 

Thanx!

 

Moderator Edit: Clarified subject

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‎10-02-2021 11:15 - last edited on ‎09-10-2024 17:30 by Fitbit Moderator

‎10-02-2021 11:15 - last edited on ‎09-10-2024 17:30 by Fitbit Moderator

@Heemskerk Welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate the troubleshooting performed prior to posting. It's odd what you experienced. 

Let's make sure that your Charge 5 has been fully charged, this to ensure that the battery lasts up to 7 days. As you mentioned that you tracker is working now, continue monitoring its functionality. 

Hope this helps. 

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