help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 sleep data very inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2022 16:22

‎01-31-2022 16:22

Got a new fitbit and installed the latest version five days ago.  My sleep data, especially stages, using basic (not Premium) are so inaccurate.  On nights when it takes me 30+ minutes to fall asleep, the stages show I'm in deep and rem sleep in that time period.  And times during the night when I'm awake (I've looked at the clock) the stages show I'm asleep.  Anyone else have these issues?  Any way to get better sleep data?  I have six months free Premium but want to see how the basic works first.

Best Answer
0 Votes
2 REPLIES 2

‎01-31-2022 16:39

‎01-31-2022 16:39

Hello @Barbgb 

 

As it detects you as asleep when you’re not, it might be worth changing your setting to Sensitive rather than normal.  That will make it pick up on smaller movements and is more likely to count you as being awake then.

 

From the Today Screen in your App, tap your profile picture then Activity and Wellness, then Sleep and change your sleep setting to Sensitive.

 

It might help a bit, I hope.

Best Answer
0 Votes

‎01-31-2022 18:35

In response to Wibby

‎01-31-2022 18:35

I couldn't find it on the app on my Android.  I did find it on the web dashboard.  Thank you for the information - I thought I had it on sensitive, but found it on normal.  I've also signed up for the free six month Premium trial so I should see more data after a few days.

Best Answer