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Charge 5 sleep record inaccurate

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‎07-02-2023 15:43 - last edited on ‎07-05-2023 16:09 by Fitbit Moderator

‎07-02-2023 15:43 - last edited on ‎07-05-2023 16:09 by Fitbit Moderator

My Fitbit charge 5 is horribly inaccurate. I get up at 8 am and make breakfast and go to work. But my Fitbit charge 5 tells me I slept until 12:45 pm.  Absolutely GARBAGE 

 

Moderator edit: clarified subject.

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‎07-03-2023 03:46

‎07-03-2023 03:46

Welcome back to the Fitbit community, @Numbawan!

Sad to hear that you're having issues with sleep tracking on your device. First I'd suggest setting up a sleep schedule to improve sleep tracking accuracy. Please have a look at "How do I set a sleep schedule in the Fitbit app?" following the link below to see how to do that:

How do I track my sleep with my Fitbit device? 

You might also try changing sleep sensitivity to get better results. See "What's the difference between the normal and sensitive sleep setting?" in the link I've provided above for more information on that.

Also, as your Charge 5 needs to be able to constantly read of your heart rate to track your sleep, please make sure you're wearing you device accordingly. Please have a closer look here for more information about heart rate tracking:

How do I track heart rate with my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎07-05-2023 16:28

In response to Talahthas

‎07-05-2023 16:28

Welcome to the community @Numbawan 

Thanks for sharing the details regarding your Charge 5.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

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