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Charge 5 step count stopped midday

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‎04-01-2023 10:32 - last edited on ‎04-08-2023 16:12 by Fitbit Moderator

‎04-01-2023 10:32 - last edited on ‎04-08-2023 16:12 by Fitbit Moderator

I restarted and charged my Charge 5 a few times when it failed to respond over the last 24 hours. It seemed to be okay this morning and then it stopped counting steps after 2,617, though I was still on the treadmill. Also, active zone minutes are listed at 323, which isn't mathematically possible (or correct). Does anyone know how to fix this step issue?

 

 

Moderator edit: clarified subject 

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‎04-08-2023 16:14 - last edited on ‎02-21-2024 05:20 by Fitbit Moderator

‎04-08-2023 16:14 - last edited on ‎02-21-2024 05:20 by Fitbit Moderator

Hello @ShadeA. Welcome to the community forums! 

Thank you very much for the information and for the troubleshooting steps you tried. At this time, I've noticed that you've contacted our Customer Support team and if you still have additional questions or inquiries, please feel free to get in touch with them for further assistance. 

Wilson M. | Community Moderator, Fitbit.
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