help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 steps on device lower than app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2025 13:45

‎01-31-2025 13:45

The steps showing on my device are showing as around 5,000 less than my app. It’s like my device hasn’t picked up my steps properly but has registered them on the app. I would say the app is more accurate as I went a 47 min walk earlier. I have no app updates, have restarted the device, reset my Bluetooth and disconnected and reconnected the device. Anyone else having similar issues? 

Best Answer
0 Votes
1 REPLY 1

‎01-31-2025 15:10

‎01-31-2025 15:10

A warm welcome to the forums @LauraMS. 

Thank you for providing the details regarding your Charge 5 and for trying to fix it on your own.

Please confirm if you are using Mobile track. It is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. If that is your case, Mobile track will add the steps recorded by your phone to the Fitbit app. You can "unpair" Mobile Track from your account.  On your Fitbit app go to the upper left corner, on the phone and device icon. Click on your phone icon and on the 3 dots and choose "unpair".

Best Answer
0 Votes