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Charge 5 … still dead

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‎12-07-2022 15:08

‎12-07-2022 15:08

My husband and I bought Charge 5’s together end of May. Mine worked for maybe for 2 months.  I swim in a pool with it. Tried all the troubleshooting scenarios. Buzzes on charger but the screen is never visible. Its useless.  I went back to using my Charge 4 in July which just died today. Not good.  Need customer support help!

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‎12-08-2022 04:28 - last edited on ‎09-05-2024 12:01 by Fitbit Moderator

‎12-08-2022 04:28 - last edited on ‎09-05-2024 12:01 by Fitbit Moderator

@Jills3 Sad to hear that your Charge 5 isn't working properly. To solve this issue, I first would try to restart the device using these instructions:

How do I restart my Fitbit device? 

If this doesn't work, please contact Fitbit Support as your device, having been bought in May, is covered by Fitbit's warranty:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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