Screen frozen Charge 5

[sandylee945]

Frozen on the start screen. Cannot swipe. The time is actually working, but cannot swipe

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @sandylee945. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

[sandylee945]

Although I couldn't work off of my app because I was using my phone to talk
to your representative. I wrote on how she told me to fix my Fitbit. After
I got off of the phone, I sat down read the directions and fixed the Fitbit
issue. What she told me was absolutely correct. It was easy and I will keep
those instructions in case I have a frozen screen ever again.

It's a little rough when you are an older human being that is not used to
all of the technology that is out there. I was grateful to be able to fix
my own watch. Thank you

[DavideFitbit]

@sandylee945 Thanks for taking the time to share your experience with this. It's great to know that your device is now working properly after the instructions shared by the Support team! 

See you around in the Community. 😁