Charge 5 still not syncing

[NatalieBalbuena]

As of 9:02 this morning, my charge 5 i still continuing to have syncing problems. I’ve already tried all the troubleshooting steps with very limited success in syncing before it loses its ability to sync. At times only the calorie count appears, i’ve lost sleep data, etc. How many other people are feeling this? Not sure what the next steps are?

[wanna.sites]

I’ve had the same issue since yesterday morning. I hope FitBit is working on the issue. 

[Dawn2007]

I am having the same issue.  This is not the first time. 

[Shelbylady]

I am having the same issue this morning. I’ve tried resetting my Charge 5, disconnecting my Bluetooth and reconnecting and nothing reconnecting and nothing seems to work. My app shows calories only no steps or sleep score. 

[AnthonyMart]

I’m having the same issue.  Glad to know it sounds like a system issue.  Hope it’s resolved soon

[Abishag]

Me too. I had this trouble yesterday and it seemed to be resolved. Then it came back this morning. Very frustrating. 

This has been an ongoing issue since at least last April and August. I got my Charge 5 in January and it always took way too long to sync but it didn’t fail till now. 

At this point, I’m going back to my Charge 3 to see if that works. I am probably going to return the Charge 5, as I’ve only had it about a month. 

Firbit used to be so good. Sad what’s happening, but maybe it’s too many bells and whistles for a small device. 

[Mindersmy]

I am having same issue since yesterday. Very frustrating. I also have tried all the things recommended. 

[alexthecat · Accepted solution]

@Abishag this is a problem on Fitbit's end. Changing back to your Charge 3 isn't going to make a difference, so I wouldn't bother taking the time to do that. There is really nothing that we users can do but wait for Fitbit to get things working again. 

[Merete67norway]

Same here as yesterday…. Will not sync 

[BillKSF]

Same issue. For the second straight day, no syncing. 

[RiekoC]

As noted by the banner at the top of the Fitbit forums, there is a 2nd day of widespread outage on Fitbit's side. That's why you're not able to sync your your device.

FYI - I found an easy way to tell if the sync issue is a widespread Fitbit server outage or my device. I tap on the Premium icon in the Fitbit app. If I get an error message saying that Fitbit.com is not available, then I know it's a Fitbit server outage and don't waste my time with any of the troubleshooting procedures.