Charge 5 still not working

[LC767]

This is the third day in a row of the app and device not syncing, losing steps (literally went from 8, 029 down to 6, 149.  I've lost zone minutes, etc) and being told "there will be an update in a couple of days" by support, I just have to keep checking the app store for the update.  I get having a glitch here and there, but this is ridiculous.  And frankly, I'm not keen on paying for a premium service and getting absolute garbage in return.  And from the comments on Down Detector, I'm not alone.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @LC767. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this. In this case, and since you already tried all the basic steps shared in the forums to resolve syncing issues, I do recommend that you continue the communication with them so they can let you know how to proceed or what are the options available for you.