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Charge 5 stop tracking sleep after update

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‎04-17-2023 13:41 - last edited on ‎04-18-2023 09:43 by Fitbit Moderator

‎04-17-2023 13:41 - last edited on ‎04-18-2023 09:43 by Fitbit Moderator

I have this same problem with my charge 5. it seems to have happened after i updated my watch software. This is so annoying. Nothing is working except the clock. Not even the 'wake up' feature to check the time. 

 

 

 

Mod Edit: Clarified subject 

 

 

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‎04-20-2023 03:58 - edited ‎12-06-2023 04:15

‎04-20-2023 03:58 - edited ‎12-06-2023 04:15

Hi there, @Nmd123456. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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