Charge 5 stopped charging

[eliza49]

My fitbit  Charge 5 has stopped charging when connected. Connection all seems ok. Any ideas?

Moderator Edit: Clarified subject

[Julia_G]

Hi, @eliza49 , first be sure to confirm that the plug and outlet you are using is working.  If they are working but the Fitbit still remains blank when plugged in it may have become unresponsive, rather than not charging, especially if the battery has been allowed to die completely.  Go ahead and give it a couple of hours charge, even if it doesn’t seem to be charging.  When it has been on the charger for an hour or two try the restart procedure using the button press method.  You may need to try this a couple of times as a single restart does not always work.  With luck your Fitbit will spring back to life.

[MarreFitbit]

Hi there, @eliza49. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. We're here to help you! 

I agree with @Julia_G, note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive and this can happen if the battery has been allowed to discharge completely, as she said.

In addition to the what Jualia_G recommended, please see Why isn't my Fitbit device's battery charging? 

Please make sure that your Charge 5 is receiving good power source. Find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[eliza49]

Thanks you Julia

[eliza49]

Thank you Marre