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Charge 5 stopped getting notifications

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‎11-10-2023 05:30 - last edited on ‎11-10-2023 17:11 by Fitbit Moderator

‎11-10-2023 05:30 - last edited on ‎11-10-2023 17:11 by Fitbit Moderator

Purchased new Charge 5, shortly after it stopped holding a charge.  I contacted through chat. After trouble shooting I was finally sent new one.  4 days ago stopped getting notifications on Charge 5.  Again, contacted through chat. Did all the trouble shooting resulted to no help.  Chat ended due to me trying to get screen shots from my phone to send in chat.  Began another chat sent screen shots, started trouble shooting again.  After 3 hours wasted you think they would realize it doesn't work!  Than I am told I will be contacted within 24 -to 48 hours.  Ridiculous! I have been a customer since 2018.  I am so done.  Now I don't want a replacement I want an upgrade. Just for the hours spent repeatedly with no results!

 

Moderator edit: updated subject for clarity and format.

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‎11-10-2023 17:19

‎11-10-2023 17:19

Welcome to the Fitbit Community, @Gypsy333. I'm sorry to hear that your replacement Charge 5 stopped getting notifications. Thank you for sharing your experience with our Support Team.

I understand how frustrating this could be and would recommend to keep in touch with our team in order to get a resolution. 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

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