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Charge 5 stopped receiving WhatsApp messages

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‎11-26-2023 10:10 - last edited on ‎11-27-2023 03:03 by Fitbit Moderator

‎11-26-2023 10:10 - last edited on ‎11-27-2023 03:03 by Fitbit Moderator

Hi there, I have a Charge 5

WhatsApp messages have been coming through perfectly now suddenly stopped. All the settings are still to receive notifications and it’s syncing fine - any ideas? 

Moderator Edit: Clarified subject

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‎11-27-2023 03:20

‎11-27-2023 03:20

Hi there, @carol211062. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped receiving WhatsApp notifications. Thanks for already checking the settings. I'll do my best to help you with this!

To better assist you, may I know if you're receiving any other notifications? Like text messages, calls, etc.? Is your Charge 5 also vibrating when you reach your step goal? Is it vibrating for your alarms?

If your Charge 5 is not doing any of the above, I'd suggest checking if by any chance DND is enabled. Also, please check Why didn't my Fitbit device alert me?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎11-27-2023 03:20

‎11-27-2023 03:20

Hi there, @carol211062. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped receiving WhatsApp notifications. Thanks for already checking the settings. I'll do my best to help you with this!

To better assist you, may I know if you're receiving any other notifications? Like text messages, calls, etc.? Is your Charge 5 also vibrating when you reach your step goal? Is it vibrating for your alarms?

If your Charge 5 is not doing any of the above, I'd suggest checking if by any chance DND is enabled. Also, please check Why didn't my Fitbit device alert me?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎11-28-2023 11:35 - edited ‎11-28-2023 11:40

In response to MarreFitbit

‎11-28-2023 11:35 - edited ‎11-28-2023 11:40

Thank you so much! For some reason (I didn’t enable it knowingly, but DND was enabled! I have turned it off so hopefully all will be ok. I’ll get someone to text me now 👍 and will let you know.

it’s worked! Thank you very much 😊🤗

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‎11-29-2023 04:19

In response to carol211062

‎11-29-2023 04:19

@carol211062 Awesome! I'm so glad to hear that the steps provided did the trick. Thanks for sharing the outcome!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer