Charge 5 stopped syncing with my Android phone

[SalBCardiff]

My Charge 5 stopped syncing with my Android phone 12hs ago. I've tried all the usual tricks. Blue tooth is not showing it. When I try to add another device it says I have location switched off, but it is not. 

Moderator Edit: Clarified subject

[RiekoC]

Hello @SalBCardiff 

I saw you posted about your syncing issue in one of the threads about this problem.

At this point, there isn't any troubleshooting we can recommend since the issue is on the Fitbit side. Keep monitoring the thread where you posted. The Moderator should be replying to the thread with updates.

[MarreFitbit]

Hi there, @SalBCardiff. It's nice to see you around the Fitbit Community Forums. Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.

As @RiekoC has mentioned, we've already reported this situation to our team, they are aware of it and are working on finding a solution. 

Nevertheless, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a syncing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

[SalBCardiff]

It started syncing automatically around midnight. It now seems to running v2.28.2. It seemed to drain the battery in the process, which was more than half full. Has lost a load of data from yesterday and made up some, I think. I know my Charge was recoding over 8000 steps mid afternoon yesterday, but is now recorded as about 2000. Strangely yesterday these steps were shown as happening between midnight and 4am when I was in bed! Today they show as being in the afternoon, but strangely, accoding to the app I only had 2hr or so of sleep! I think it was nearer 8! All very bizarre.