Charge 5 stopped syncing

[SunsetRunner]

My Charge 5 stopped syncing with my iPhone just a few weeks after buying it in January. I was told by Support that it was a known issue and was being worked on. I’ve been trying to pair the devices usually once a week to see if anything had changed and yesterday I got them to pair and sync. Has there been an update with a fix or is this just random and likely to break again after a few weeks wear?

thanks, garry

Moderator Edit: Clarified subject

[Katya_Orlova]

Yesterday, I realized that my charge 5 didn't update my values. I had accumulated steps, activity score, and calorie burn, even though it's supposed to reset after the end of every day. I restarted my fitbit multiple times, but it didn't reset anything. I tried syncing my device but it won't sync. My fitbit is starting to slow down and lag, probably from all the accumulated activities. 

[LizzyFitbit]

Hi @SunsetRunner and @Katya_Orlova. Welcome to the Community.

I've moved your posts to this new thread so we can keep the forums organized. I understand how you're feeling about your Charge 5 not syncing correctly and appreciate your efforts while working on this matter. Our team is aware of this issue and they're currently working to identify a solution as soon as possible.

If you've tried the suggestions described in this help article, be sure to keep the Fitbit app up-to-date to ensure you receive the quickest resolution. I'm sorry for any inconvenience this has caused, your feedback is truly appreciated and it'll help us to keep them informed of the impact to you and other members.

[SunsetRunner]

My Charge 5 started syncing again last Friday. I’ve been trying it it daily and it just started working again. I don’t know whether there was an update that was applied in the background, but so far it’s working again.  

[JWhitaker72]

I finally called tech support and got mine going. Reset the device did not resolve so I deleted the app from my phone and reinstalled a new downloaded app. That did the trick.
J

Sent from my iPad

[LizzyFitbit]

Hi there, @SunsetRunner and @JWhitaker72.

That's great news! I'm glad your trackers are syncing correctly. Thanks for keeping me posted and sharing the steps that worked for you. Your post will definitely help other members participating in the Community Forums.

I hope you can keep enjoying the Fitbit experience and let me invite you to visit our Health & Wellness board where you can find inspiring stories, meet more people and share your own tips to reach your goals.