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Charge 5 stopped syncing

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‎08-10-2022 07:34 - last edited on ‎08-11-2022 07:06 by Moderator Alum

‎08-10-2022 07:34 - last edited on ‎08-11-2022 07:06 by Moderator Alum

My Charge 5 hasn't synced with the app since Monday morning. I have tried everything the help center suggests. I force stopped app, turned off and on again Bluetooth, restarted my phone. There is no button for restarting my Fitbit, it's not an option on the settings menu as was previously stated by someone

 

 

 

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‎08-11-2022 07:38 - last edited on ‎06-24-2023 13:29 by Fitbit Moderator

‎08-11-2022 07:38 - last edited on ‎06-24-2023 13:29 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Sh00ter1.  

Thank you for sharing all this information about the issue you're experiencing with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

As you mentioned earlier, it seems the Customer Support team has provided you with a few troubleshooting steps. Please let me know if you continue to experience the same problem after you complete the latest firmware update. 

In the meantime, make sure to complete the three pulse restart following the steps here below, keep in mind the button for the restart is located at the end of the USB cable, as shown in the picture below: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

button charge 5.jpeg

 

In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Davide | Italian and English Community Moderator, Fitbit


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