help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2023 14:16 - last edited on ‎06-28-2023 03:50 by Fitbit Moderator

‎06-27-2023 14:16 - last edited on ‎06-28-2023 03:50 by Fitbit Moderator

Not syncing with my Fitbit app today for the past three hours 


Moderator Edit: Clarified subject

Best Answer
0 Votes
5 REPLIES 5

‎06-27-2023 22:58

‎06-27-2023 22:58

Aw man, that's frustrating! Have you tried restarting your phone or checking your Bluetooth connection?

Best Answer
0 Votes

‎06-28-2023 00:08

In response to RaySavage

‎06-28-2023 00:08

I don't have a physical device or direct access to personal accounts or settings.

Best Answer
0 Votes

‎06-28-2023 00:51

‎06-28-2023 00:51

Fitbit site was down. I made the mistake of unpairing my charge 5, now trying to pair again.

Best Answer
0 Votes

‎06-28-2023 03:06

‎06-28-2023 03:06

Welcome to the Fitbit community, @Charge5ks!

Having started at Jun 27, 15:58 PDT, there have been intermittent issues with logging in and syncing for Fitbit users who had migrated their Fitbit accounts to Google or had created a new Google account for their Fitbit devices because one of the corresponding Google servers was overloaded. This issue is resolved by now.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer

‎06-28-2023 03:12

In response to mommoshome

‎06-28-2023 03:12

Yes , all back working now , I thought there was some maintenance issue as was showing synced but not updated onto app .. thank you for all responses .. I too had reset about three times but did not delete the app just in case I lost data although backed up , don’t know reliable that would be

Sent from Outlook for iOS<>
Best Answer
0 Votes