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Charge 5 stopped syncing

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‎10-01-2023 18:00 - last edited on ‎10-02-2023 03:51 by Fitbit Moderator

‎10-01-2023 18:00 - last edited on ‎10-02-2023 03:51 by Fitbit Moderator

Mine stopped  syncing two days ago. Why?

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎10-02-2023 03:14 - edited ‎10-02-2023 03:14

‎10-02-2023 03:14 - edited ‎10-02-2023 03:14

Welcome to the Fitbit community, @Walkabout314!

Sad to hear that you're having an issue syncing your Charge 5. As a first approach to hopefully get things fixed, please have a closer look here a for possible solution:

Why won't my Fitbit device sync? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎10-02-2023 03:53

In response to Talahthas

‎10-02-2023 03:53

Hi there, @Walkabout314. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, please follow the tips and recommendations provided by @Talahthas. 

If that doesn't work, I suggest trying the following steps in the order listed:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 


Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

Maria | Community Moderator, Fitbit


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‎10-02-2023 19:56

In response to MarreFitbit

‎10-02-2023 19:56

I don't know how to do ANY of this stuff! I used my old Fitbit for years with no problem. Fitbit forced me to buy a new one because they stopped syncing my old one. Now I need to be an engineer to use the new one?!? I'm 75, and loved the challenge of a Fitbit. Now I'm ready to toss it in the garbage!
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