Charge 5 stopped syncing

[Upsetcanuck]

Charge 5 stopped synching. All data and upgrades to date. Reboot  done. No success. 3rd Fitbit.  Seems Synching Issues arise after 2 yrs. Getting sense Google integration  being forced.  Any suggestions?  Other platforms starting to look more appealing 

Moderator Edit: Clarified subject

[RiekoC]

Hello @Upsetcanuck 

This help article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link)

By any chance, are you an iOS user? I've noticed that iOS users have recently reported issues with syncing their Fitbits with their iPhones.

[MarreFitbit]

Hi there, @Upsetcanuck. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not syncing. I understand where your concern is coming from as your Charge 5 haven't experienced syncing issues for the past 2 years. We're here to help! 

If the steps recommend by @RiekoC don't work, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.