Two Charge 5 have stopped charging

[Big-Ft]

My partner and I both got a Fitbit Charge 5. We both happily used them on a regular basis, however recently they both stopped working with the same issue. They refused to charge, and when they did, it would flash multiple times, glitch out and turn off. Frustrated and unsure how to proceed. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Big-Ft. Welcome to the Fitbit Community Forums. I'm sorry to hear that your wife's Charge 5 and yours have stopped charging. I understand why you're feeling frustrated. I will do my best to help you with this.

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?