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Charge 5 stopped tracking Heart Rate and Sleep Monitoring

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‎10-18-2021 06:13 - last edited on ‎10-19-2021 11:12 by Fitbit Moderator

‎10-18-2021 06:13 - last edited on ‎10-19-2021 11:12 by Fitbit Moderator

Both the heart rate and sleep monitoring stop working apparently randomly. This isn't associated with battery charge or any change in settings. In order to restart them I have to restart my Charge 5. I've seen other comments on this but haven't seen a solution. Is an update due to fix this?

 

Moderator Edit: Clarified subject

Best Answer
11 REPLIES 11

‎10-19-2021 04:25

‎10-19-2021 04:25

My new charge 5 stopped recording sleep. No problem with old Charge 4.

Worked ok for first week but stopped recording last couple days. 

My sleep pattern did not change. 

Best Answer

‎10-19-2021 11:16

‎10-19-2021 11:16

@RuthBE Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I appreciate the troubleshooting performed and the research done prior to posting. Let's try the following: 

 

- Make sure that Heart Rate is turned on in the Charge 5 settings 

- Confirm a restart was performed following this procedure 

- Set up your tracker as a new device to your account 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎10-19-2021 13:04

In response to SilviaFitbit

‎10-19-2021 13:04

It looks like it did not track heart last night. I did a reset this
morning. Charge 5 is now tracking heart and has been except for last night.
Shows that it did not track heart last night. Restarted tracking about time
I restarted.

Got Charge 5 and set up about 10/3. Has been tracking heart and sleep
since. Only tracked 3 hours of sleep Sunday night and none last night.

Fully charged. Wearing the same position.

Will see what happens tonight.

Does Charge 5 require periodic restart?

Jim
Best Answer

‎10-20-2021 05:34

In response to SilviaFitbit

‎10-20-2021 05:34

I've done all that. It is currently tracking sleep and heart at the moment but stops tracking both apparently randomly. Restart gets them both going again but I think there's a bug as it's happened three times since I got my Charge 5 on its release.

Best Answer

‎10-21-2021 12:21

‎10-21-2021 12:21

This seemed to help my Fitbit with the same issue.

Go to Heart Rate setting on the Charge 5 through Settings on the device.

Toggle Off,

Sync Fitbit,

Toggle On,

Sync Fitbit.

Then restart Charge 5 through Settings on the device.

This seemed to restore the recording of Breathing Rate in Health Metrics and also Sleep Score and Sleep Stages in the Sleep tile.

It has also seemed to have improved my battery life.  I fully charged my Charge 5 two days ago and it is still on 87% where it would drain relatively quickly prior to this discovery.

Best of luck in your troubleshooting.

Best Answer

‎10-30-2021 11:48

In response to RuthBE

‎10-30-2021 11:48

Same here. Only had the Charge 5 for about a month. It has even stopped registering midday and overnight for me at least once or twice every 1-2 weeks. I charge to 100% and never let it dip below 80% (thinking that the sensors are constantly running and draw power).

 

I done all of the above myself and it takes at least 20+ minutes to get it registering sleep and heart rate again. I purposely purchased to register any Afib issues. This is almost making me want to have Fitbit replace with different unit or a different model that has more consistent functionality. If this is a bug, please UPDATE!

Best Answer

‎11-01-2021 15:50

‎11-01-2021 15:50

Mine stopped shortly after midnight. I didn't realize until I was exercising and didn't see a heart rate. Support just had me restart. That works but I want the watch to work all the time. Stopping one of the important features randomly is not good. I am hoping there is a fix inn the next software upgrade that actually gives us the device we paid for. 

Best Answer

‎12-12-2021 14:49

In response to ILOVEMOUNTAINS

‎12-12-2021 14:49

Thanks for the tips. Trying them now, as I'm having the same issue with my C5

Flex - Charge 2 - Charge 5
Best Answer

‎12-14-2021 19:07

‎12-14-2021 19:07

I've had the same problem twice (didn't record sleep and stopped recording heart rate, which obviously are connected) in less than 1 week of ownership of the Charge 5; the second time happened the day after I did a reset.  Like others, I never had this problem with the Charge 4.  After seeing how it's happening to several other people, I think I'll just return the Charge 5 to Amazon.  Sad.  It seemed sturdier than the Charge 4 and I was really looking forward the using it.

Best Answer

‎12-15-2021 09:48

‎12-15-2021 09:48

Having the same issue. Also, I've noticed none of the lights on the bottom of my Charge 5 are lit. I've tried the solutions listed in the comments and nothing. 

Best Answer

‎07-07-2022 16:49

‎07-07-2022 16:49

I had Fitbit replace my Charge 5 with a new one and I have the SAME problem with the new one. Resetting it starts the heart monitor again but this shouldn’t be happening. I lose sleep monitoring because it randomly stops in the night. I lost a days worth of zone minutes because I didn’t notice it was off. Very frustrating. Fitbit needs to fix this!

Best Answer