Charge 5 stopped tracking heart rate

[Plew48]

Charge 5 stopped monitoring bpm. When I swipe left settings does not appear

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Plew48 welcome, I'm a bit confused by your question, the ECG icon appears when you swipe right on the clock face. Is this what you are writing about? If so, swipe right from the clock face to ECG>tap to start>place your index finger & thumb on each side of the pebble relax, keep still & maintain contact (make sure the back of the pebble is in firm contact with your wrist - there is a tendency to lift it off when gripping with your finger & thumb) you should now see a countdown timer for 30 sec with a pulse graph underneath. On completion, you will be told it's analysing the result & then you are offered a result.

I hope this helps but if you are still stuck please post here again.

PS I have on reflection, heavily edited my earlier response to your question. If I have not understood your problem, please post here again with more detail.

Cheers

[RiekoC]

Hello @Plew48 

Are you not seeing your heart rate on your Charge 5? If this is your issue, it could be that there is an issue with your heart rate sensor.

Do you see a green light on the back of your Charge 5? The green light is your heart rate sensor. You can check by placing your finger over the back of your device. You should see the green light when you lift your finger.

If you don't see the green light, the first thing to check is that your Heart Rate is turned on in the Settings menu on your Charge 5:

• Swipe down from the clock face to get to the Settings tile (last one) and tap on it
• Swipe up until you see Heart Rate. It should be turned on. If it isn't, tap on it to turn it on.

If Heart Rate was turned on in the Settings and you still don't see a green light, the next step is to contact Support (<-- click link) . Complete the prompts until you get to the option to chat or call.