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Charge 5 stopped tracking my data

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‎04-21-2023 07:52 - last edited on ‎04-21-2023 09:57 by Fitbit Moderator

‎04-21-2023 07:52 - last edited on ‎04-21-2023 09:57 by Fitbit Moderator

My fitbit charge 5 has stopped recording any data as if the app on my phone and on my wrist have frozen at a particulate number of steps, calories, miles, etc.

 

 

Moderator Edit: Clarified subject

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‎04-21-2023 09:58

‎04-21-2023 09:58

Hi there, @Mazzu77. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-21-2023 09:58

‎04-21-2023 09:58

Hi there, @Mazzu77. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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