Charge 5 stopped tracking my sleep data

[Mrfrog]

My Fitbit Charge 5 stopped completely track my sllep. Whilevi have often hadvto set thecsleep statt time to the true time i went to sleep, it at least reviewed and update my sleep info, including the sleep score.. As of a month ago, it no longer shows the sleep info for the updated timeframe. Nothing just adds the time.


Moderator Edit: Clarified subject

[MaCrisGBFitbit]

Hello @Mrfrog! Welcome to our community forums!

Thank you for sharing the details about your Charge 5 that is not tracking your sleep.  

To accurately track sleep, several requirements must be met. I suggest you verify them: 

1. Your app is up to date (you can verify at Play Store or App Store)
2. The green lights in the back are on.
3. You sleep for at least 3 continuous hours. 
4. Do you have your sleep recording set normal.
5. Before sleeping, sync and verify that your Fitbit is not too tight or too loose so that it can record your heart rate correctly and your sleep as well.

You can also take a look at this help article: How do I track my sleep with my Fitbit device