Charge 5 stopped vibrating for my notifications

[Judy1954]

My Fitbit stopped vibrating when I get a text or phone call.  I've tried many things but nothing works.  I have a Fitbit Charge 5 and a Samsung Galaxy 23 FE.  They were working fine a few days ago.  Thank you.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Judy1954. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 stopped vibrating. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking whether your Charge 5 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Why didn't my Fitbit device alert me?

[Judy1954]

That wasn't the case.  I believe it stopped working after I switched to Google.  Hopefully,  there will be a fix soon.

Thank you.