Charge 5 stopped working after getting wet

[AMZANTOUT]

hello,,,

my charge 5 went dead after swimming, i tried charging it for sometime then for couple of days without any luck. Pool depth is not more than 1.5 meters

Any suggestion?

Thanks,,,

Abboud

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AMZANTOUT. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand your concern, I will do my best to help you with this!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Charge 5 by following these steps.

If the issue persists, try the following steps in the order listed:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

[AMZANTOUT]

Thanks a lot for the prompt reply, I have tried all that have been listed
and still the same, I am not sure what might be the problem as I have
tried what I found on the internet without any luck.

regards.,,,