Charge 5 stopped working after getting wet

[lomaxnancy77]

I went swimming wearing my Charge 5, and now the fully-charged battery drains within a few hours. Yes, it is charged fully. Yes, I tried restarting it. No, it is no longer wet. 

Please advise. Thank you!

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @lomaxnancy77, welcome to the community, swimming should not affect your "Charge 5" I swim regularly with mine & was in the pool for 80 minutes this morning. You do not mention how long you have had your "Charge 5", you may have a claim under Fitbit's warranty depending on where you are and how long you have had it. If it's a recent purchase you may consider using your retailer's returns policy is more convenient. If you want to use the Fitbit route contact "Customer Support" 

It's a good move to make a note of where & when you bought the device as the agent will need this information.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @lomaxnancy77. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Gr4ndp4 Thank you so much for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.