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Charge 5 stopped working after getting wet

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‎06-23-2023 06:54 - last edited on ‎06-23-2023 10:53 by Fitbit Moderator

‎06-23-2023 06:54 - last edited on ‎06-23-2023 10:53 by Fitbit Moderator

My charge 5 had great battery length - could easily last a week. However I went swimming yesterday for 50mins and it said the battery was very low after. By the time o got home it was out and wouldn’t charge. Husband read some forums and got it charged but today it’s gone to zero charge again and it’s not charging.

is there any hope or have I killed it?!

Moderator Edit: Clarified subject

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‎06-23-2023 10:57

‎06-23-2023 10:57

Hi there, @Jiblie. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.


Nevertheless, I've seen you contacted our Support Team after posting here but your chat got disconnected. If the steps above don't work, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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