Charge 5 stopped working after getting wet

[Rhulani]

Yesterday (13 July 2023) I took my charge 5 into the ocean, it was the first time it had been in water. I had done so before with my charge 3 that came out fine after multiple times of being in the ocean.

My charge 5 currently does not work at all. I have rinsed it and put it in rice overnight. It shows no visible signs of water entry. I then looked at other posts and tried to charge it. I only saw a red light and could feel a few vibrations, but the screen does not switch on.

It is back in the rice now. I bought it at the end of October 2022.

I'm not sure what to do now. Please help.

Moderator Edit: Clarified subject

[Talahthas · Accepted solution]

Welcome back to the Fitbit community, @Rhulani!
Sad to hear that you're having issues with your Charge 5. If you've rinsed your device with clear water immediately after it has had contact with saltwalter and letting it dry before putting it back on, you've followed Fitbit's guidelines how to treat your device after it has gotten wet:

What should I do if my Fitbit device gets wet? 

In that case I'd suggest to contact Fitbit support for further assistance as your device should be covered by Fitbit's warranty:

Fitbit Support Contact 

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @Rhulani. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. @Talahthas Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.