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Charge 5 stopped working after getting wet

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‎08-02-2023 08:43 - last edited on ‎08-02-2023 09:37 by Fitbit Moderator

‎08-02-2023 08:43 - last edited on ‎08-02-2023 09:37 by Fitbit Moderator

I went into the sea just for 5 minutes and my charge 5 died. I had thought it was allowed to swim wearing it? Does warranty cover it and if so, how should I proceed? 🙂

Moderator Edit: Clarified subject

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‎08-02-2023 09:40 - edited ‎08-02-2023 09:41

‎08-02-2023 09:40 - edited ‎08-02-2023 09:41

Hi there, @FannyVanderbilt. Thanks for the details provided in your post about the issue with your Charge 5. 

Although the Charge 5 is water-resistant to 50 meters, I have seen that sea water (salt water) tends to damage many electronic devices, so it's always recommended that you follow the steps listed in the Wear & Care guide, and to dry the watch before wearing it. 

Keep in mind that these devices are more designed to be worn at a pool, river or lake, so I wouldn't recommend to use in salt water for a prolonged period of time. You can find all the information in this article. 

Regarding your inquiry about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-02-2023 09:40 - edited ‎08-02-2023 09:41

‎08-02-2023 09:40 - edited ‎08-02-2023 09:41

Hi there, @FannyVanderbilt. Thanks for the details provided in your post about the issue with your Charge 5. 

Although the Charge 5 is water-resistant to 50 meters, I have seen that sea water (salt water) tends to damage many electronic devices, so it's always recommended that you follow the steps listed in the Wear & Care guide, and to dry the watch before wearing it. 

Keep in mind that these devices are more designed to be worn at a pool, river or lake, so I wouldn't recommend to use in salt water for a prolonged period of time. You can find all the information in this article. 

Regarding your inquiry about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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