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Charge 5 stopped working after getting wet

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‎03-12-2024 20:04 - last edited on ‎03-13-2024 05:17 by Fitbit Moderator

‎03-12-2024 20:04 - last edited on ‎03-13-2024 05:17 by Fitbit Moderator

Have had my Charge 5 for 2 years, I am on vacation and went swimming and now it’s dead. Tried the button on the charge cable 3x still nothing. I use it for workouts and tracking my steps and now dead on my trip. It states it’s good for up to 50 feet, I was just floating in the water. So disappointed. Hope I can get a replacement once I am back home and definitely would not swim it ever.definitely not water resistant 

Moderator Edit: Clarified subject

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‎03-13-2024 05:21 - edited ‎03-13-2024 05:21

‎03-13-2024 05:21 - edited ‎03-13-2024 05:21

Hi there, @Milourob. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand how you must be feeling, we're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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