05-05-2024
18:41
- last edited on
05-06-2024
02:35
by
MarreFitbit
05-05-2024
18:41
- last edited on
05-06-2024
02:35
by
MarreFitbit
I submerged my charge 5 in the carribean sea. the screens black, no green light on the back side & no activity when put on the charger.. I am sure I have totally killed it.. has anyone had a recovery from this type of incident?
Moderator Edit: Clarified subject
05-06-2024 02:38
05-06-2024 02:38
Hi there, @k2t2. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped working after getting wet. I understand where your concern is coming from. I will do my best to help you with this!
If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.
If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:
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05-09-2024 14:36
05-09-2024 14:36
I tried your suggestion unfortunately it didn't work. I have no green light on the back and no buzz and no welcome screen. my charge 5 is DEAD. SO SAD.