Charge 5 stopped working after getting wet

[Sanny60]

This is my second charge 5 as 1st got replaced. I went swimming  dried it off. Tried recharging it but nothing it’s has black screen, not charging now not even vibrating when I try to reboot it 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sanny60. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not working. I understand how annoying this can be, I will do my best to help you with this!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

[Sanny60]

I’ve now got a replacement again this is the 3rd one. They shouldn’t be on the market if they get broken as I said Ihis my 3 rd one in the space of  1 year.

[MarreFitbit]

@Sanny60 Thanks for getting back and for that update. I'm glad to hear that our support team was able to help! I understand your concern, we‘re taking your comments and sentiments in regards to our products into consideration.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!