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Charge 5 stopped working after getting wet

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‎05-29-2024 07:37 - last edited on ‎05-29-2024 08:44 by Fitbit Moderator

‎05-29-2024 07:37 - last edited on ‎05-29-2024 08:44 by Fitbit Moderator

Hi this watch claims to be water resistant but did not even survive a rainstorm. When I called customer service they said it was off warranty for a few months  and only offered me a discount on a new purchase. Was extremely disappointed with customer service. 😞


Moderator Edit: Clarified subject

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‎05-29-2024 08:47

‎05-29-2024 08:47

Hi there, @Olivia00007. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped working after getting wet. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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