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Charge 5 stopped working after swimming with it

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‎08-08-2022 06:07 - last edited on ‎09-02-2022 16:24 by Fitbit Moderator

‎08-08-2022 06:07 - last edited on ‎09-02-2022 16:24 by Fitbit Moderator

Went light swimming on vacation in pool for 10 minutes...fitbit is dead...I've purchased multiple fitbits for the last 6/7 years.... hoping for a replacement for my charge 5..?

 

 

Moderator edit: updated subject for clarity. 

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‎08-08-2022 07:13

‎08-08-2022 07:13

Hi @Johnny001  try getting directly with support for your options https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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3 REPLIES 3

‎08-08-2022 07:13

‎08-08-2022 07:13

Hi @Johnny001  try getting directly with support for your options https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-08-2022 09:28

In response to Odyssey13

‎08-08-2022 09:28

@Johnny001 a link to warranty info may be found at the bottom ad every page. 

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‎11-07-2022 02:50

‎11-07-2022 02:50

Has anyone else been as unlucky as me with Fitbit warranty? My 7-month old Charge5 stopped working in August (during my morning swim). I sent the device to Fitbit and was promised a new device within 2 weeks. I have sent several questions regarding the promised replacement but they haven’t even bothered to reply. I have never ever experienced anything quite like this.

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