Charge 5 stopped working after taking shower!

[Harry7777]

Hello, 

My Charge 5 stopped working after taking shower. I’ve put it in the rice bowl and still not working. Please help 

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @Harry7777. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5. 

In this case, since the device should be water resistant for up to 50 meters and your Charge 5 stopped working after taking a shower, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around. 

[Harry7777]

Hi this is the page I get when I try to chat. I have a newborn baby at home so chat is the best way for to connect but it’s not working. Please help

[DavideFitbit]

@Harry7777 Thank you for sharing your reply and your feedback about this. 

The chat option may not be available 24/7, but it should be available most of the time. I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, I recommend that you continue the communication with them and they will let you know how to proceed. 

Have a good day. 

[DelPi]

Hi this exact same thing happened to me.

Maybe the answer would be best posted here so we know how to fix the problem. 

[Surfista]

As Davide said, the Charge 5 is advertised to be water resistant to a depth of 50 meters, or 164 feet. So, unless you have a very unusual shower, this means that your Charge 5 is defective and needs to be replaced. That is the only way to fix this problem. 

[DavideFitbit]

@DelPi Thank you for confirming that you're experiencing the same issue with your Charge 5. I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon with more instructions.

See you around in the Community.