Charge 5 stopped working after the update

[ZenaK]

Downloaded the app upgrade last week and my firbit charge5 is now d

ead. No battery function, no vibration, nothing. This MUST have to do with the upgrade app but Fitbit is not taking responsibility. Unacceptable

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ZenaK. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped working after the update. I understand where your concern is coming from. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with the Charge 5 and also want to find a resolution to your issue, my best advice is to wait for a response from our Support Team to the last email you sent.  

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Thanks in advance!

[ZenaK]

I am not aware of an open ticket.
Customer support has not responded to the querry other than saying my watch
is out of warranty. I asked to have the matter escalated and have not heard
back.
This is not a warranty question. It's an issue due to FitBits recent update
that stopped all these watches from operating.