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Charge 5 stopped working after the update

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‎10-16-2024 07:55 - last edited on ‎10-16-2024 08:22 by Fitbit Moderator

‎10-16-2024 07:55 - last edited on ‎10-16-2024 08:22 by Fitbit Moderator

My Charge 5 updated the firmware (unprompted) over the weekend and hasn't charged properly since and has now gone fully unresponsive. It vibrates when connected to the charger but no other response. How can this be fixed?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-16-2024 08:26

‎10-16-2024 08:26

Hi there, @Fatap0w876. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 has stopped working after the update. I understand your concern, I will do my best to help you with this!

Have you tried restarting your Charge 5? If you haven't done so yet, please see How do I restart my Fitbit device?

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Versa 3 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


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‎10-16-2024 09:34

In response to MarreFitbit

‎10-16-2024 09:34

I have tried restarting it and nothing, hence why I'm here. Is there any additional support I can receive?

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