Charge 5 stuck on a red X

[drcsue]

I tried to charge my device last night.  When I checked this morning I had the Red Circle with White X.  I performed the 3 pulse and received the fitbit logo.  It is still not responding.  I unpaired the fitbit on my phone and shut down phone.  Restarted phone and tried to pair with fitbit.  Could not find the device.  Not sure if there is anything else I can do.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @drcsue. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is stuck on the red X. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report that the screen is stuck on the red X, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[drcsue]

I have completed the form.

[MarreFitbit]

@drcsue Thanks for getting back and letting me know you've completed the form. 

I've seen that our team already assisted you, if you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance!