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Charge 5 stopped working again overnight.

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‎08-02-2022 08:24

‎08-02-2022 08:24

Charge 5 started displaying Logo overnight - wouldn't respond so I took it off.   Don't know what time it was.   Checked the following morning and it displayed clock on two taps but had gone from 100% to 70% charge.   Sleep appears to have stopped at 01:31 BST; 01:32 hours yesterday.   Don't know what time that corresponds to.   Overall I change the clock daily and periodically re-boot and re-install the Charge 5 as a new device.   I think that we need some new software to sort this out.   It didn't register my morning walk once again.   Tiresome

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‎08-05-2022 06:27

‎08-05-2022 06:27

Hi, thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps, @Neil78.

 

From what you mentioned, it seems that you already tried all the basic steps shared in the forums to resolve similar problems with the display or for when the device is no longer working. In this case, since you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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